It’s no secret that sustainability is key for organisations that want to stay competitive. Going digital isn’t just about making our working lives easier and more flexible. ICT solutions have the potential to help lower global CO2 emissions by 20% by 2030.

5G has the power to fuel organisations of all sizes in many different ways. A small enterprise can benefit hugely from a 5G network. Most business is done digitally these days, with online banking, online shopping, and online meetings in the remote working world. SMEs can harness the network and the new technology that 5G brings to transform how they deliver their service directly to customers.

But, 5G means a lot more than just speedy download times (though that’s good too). Think about something like IoT. With a 5G network, lots of devices can be connected at the same time. And the sensors that come with IoT will allow for new tech, like self-driving cars, drones, and robots to come to life. Deliveries will be quicker, security tighter, road safety will be improved, and business efficiency ratings through the roof. It also paves the way for innovative, new technologies that will redefine the way we collaborate across every industry, including advances in AI, AR and VR. 5G is a gamechanger for every organisation, large and small. So, to improve how you work, it’s time to embrace change. It’s time to digitally transform your business with 5G.

It’s no secret that sustainability is key for organisations that want to stay competitive. Going digital isn’t just about making our working lives easier and more flexible. ICT solutions have the potential to help lower global CO2 emissions by 20% by 2030.

There are many ways that digital technology can promote sustainable ways of working. With solutions that mean there’s less need to travel, run lots of equipment or use energy – keeping on-premise hardware online. And, we’re already seeing some of the environmental benefits of digital working, helping customers avoid 11.7 million tonnes of carbon last year — that’s the equivalent carbon emissions of nearly 3 million UK households!

To be successful, an organisation needs to look at their entire operation to find out where they can introduce more sustainable ways of working. Taking an end-to-end approach that includes your employees, operations, customers, value chains and the industries you work with.

If you haven’t made the move to digital yet, now’s the time. With the right solutions, it’s possible to find a balance between sustainability, security and efficiency that works for your organisation, and helps your organisation reach its net zero targets.

The business world is constantly evolving digitally. And every industry needs a plan to stay ahead of the competition. Having a digital transformation strategy is a must, so you can adapt quickly to situations while delivering more personalised service and engagement with your customers.

But often, knowing where to start is the biggest challenge. For instance, businesses that have been around for a while have brands, services and products that are well known and respected by consumers – but the technology being used behind the scenes is often as old as the business itself. And in order to evolve and grow with the market, this tech needs to be updated.

Similarly, many organisations still have processes in place that’ve been there for decades – often dealing with the complexity of technology. But now, it’s that digital technology that allows us to be efficient and effective. So, processes need to be in place to support the tech – allowing employees to work alongside seamlessly.

Thankfully, a lot of us are in the same boat. We’re all trying to navigate our own digital transformation journey and evolve where necessary. Whether it’s phone lines, infrastructure or security – to stay ahead you need to make sure you have the right technology and services to deliver the best digital experience for your customers.

Technology is often the foundation of a business – but it needs to be invested in and nurtured to drive the transformation. It’s time to get your business on the digital transformation track.

Some things never change. With 76% of consumers willing to buy more from companies with excellent customer service. But, that’s no longer enough. They now expect an easier, even better experience – before, during and after every transaction.

The essentials haven’t changed either. A great customer service experience must be convenient – and that means a choice of contact channels, where every interaction and piece of data is secure. And the more channels you add, the greater the burden on your security set-up. Now, that’s a big ask. And there are always trade-offs, with security often getting in the way of convenience, for example.

So why aren’t we making it easier for agents? They identify multiple barriers to performance, such as lengthy log-on processes, having to switch between multiple screens and slow-running systems. All causing frustration, dissatisfaction for customers and inefficiencies and costs for the organisation. And, we know the public is ready for AI, biometrics and other technologies if they’re making life online easier and more secure.

The global shift to online is here to stay. To fully benefit, organisations must rapidly find a way to deliver convenient, secure omnichannel service for digital customers throughout their shopping journey. Or, to cut the jargon, just make it easier.

The coronavirus pandemic has changed working lives dramatically, and with it attitudes to – and methods of – collaborating beyond the office. We’re witnessing a dramatic rise in the adoption of tools, apps and in particular the use of video to facilitate new ways of communicating. With remote working now the preferred choice amongst business executives.

The conversion to a reliance on unified communications, collaboration tools, and apps has been fuelled by 80% of business executives working at home during lockdown. In fact, four out of five executives are now spending more of their time using these tools and apps than ever. And to think, our research in 2017 showed that one in two didn’t know how to use them. In this new world of ‘business beyond the office’, what’s clear is that a one-size-fits-all approach to remote working strategies doesn’t work. Flexibility is everything. The next generation of phone and collaboration tools work over the internet or private networks, meaning you can make and take calls on any device, from wherever you are. So you can run your business how you want, when you want – and never miss a customer call again. Putting people first and technology second, as well as having the right infrastructure, tools, processes and adoption procedures in place, is the difference between an organisation surviving and an organisation thriving in uncertain times.

There’s no going back. Organisations across every industry have got to grips with digital transformation and developed a new understanding of its potential to unlock growth and prosperity. Regrettably though, one of the sectors fastest to exploit this opportunity is criminal enterprise.

We know that cybersecurity will make or break the digital organisation. It’s the number one enabler, allowing us to build customer trust, business resilience and investor confidence. Yet too many organisations are still working with a cyber defence model that was designed for a simpler age. Those days are gone. Today, data, applications and services flow ceaselessly around global networks, through the cloud and across millions of digital devices. Of course, it’s understandable that organisations want to keep their cybersecurity operations close to home. But such is the extent of malicious activity that traditional defences - even with support from the most highly skilled human experts - cannot keep up.

We’ve passed the limit of what human beings can do to protect the digital business. We need a new model, one that goes looking for trouble before it finds us.

Across the public sector, services and operations have been digitalised extraordinarily quickly. Parliament meets virtually. Parts of our healthcare and education systems have been reimagined for a remote world. We’ve essentially seen two years’ worth of digital transformation in two months.

Across the public sector, services and operations have been digitalised extraordinarily quickly. Parliament meets virtually. Parts of our healthcare and education systems have been reimagined for a remote world. We’ve essentially seen two years’ worth of digital transformation in two months.

LOCAL GOVERNMENT: Technology can give you the power to do more with less, and help make communities stronger with an emphasis on connection.

HEALTHCARE SUPPORT: Technology can help create a new world of healthcare through smarter digital working.

CENTRAL GOVERNMENT: Technology can deliver citizen-focused services to an ever more demanding population.

POLICE: Technology can enable critical collaboration, even in the most high-pressure situations.

LOCAL GOVERNMENT: Technology can give you the power to do more with less, and help make communities stronger with an emphasis on connection.

HEALTHCARE SUPPORT: Technology can help create a new world of healthcare through smarter digital working.

CENTRAL GOVERNMENT: Technology can deliver citizen-focused services to an ever more demanding population.

POLICE: Technology can enable critical collaboration, even in the most high-pressure situations.

We understand that the ultimate goal is to build thriving, resilient and inclusive communities. And with leading digital innovation, your ambitions can become a reality. Building a digital fabric for the next generation of public services.